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Terms & Conditions

Last updated: 01/01/2026

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These Terms & Conditions apply to all orders placed through this website.

 

1. About Us

This website is operated by The Jewel Box by Jessie, a UK-based handmade jewellery business.


All items are handmade unless otherwise stated.

2. Products & Descriptions

  • Each item is handmade and may vary slightly in colour, size, or finish.

  • Product images are for illustration purposes only; exact appearance may differ due to screen settings and the handmade nature of the items.

  • Any measurements provided are approximate.

 

3. Prices & Payment

  • All prices are listed in GBP (£).

  • The Jewel Box by Jessie is not VAT registered.

  • Payment must be made in full at the time of ordering.

  • We reserve the right to change prices at any time, but this will not affect orders already placed.

 

4. Order Acceptance

  • An order is considered accepted once you receive an order confirmation email.

  • We reserve the right to refuse or cancel an order due to errors, stock availability, or suspected misuse.

 

5. Dispatch & Delivery

  • Orders are dispatched within 3 working days unless stated otherwise.

  • Delivery times are estimates and not guaranteed.

  • We are not responsible for delays caused by postal services or events outside our control.

  • Risk of loss passes to you once the item has been delivered.

 

6. Custom & Made-to-Order Items

  • Custom or personalised items are non-refundable unless faulty.

  • Please double-check personalisation details before submitting your order.

 

7. Returns & Cancellations (Consumer Rights)

Under the Consumer Contracts Regulations 2013, you have the right to cancel most online purchases within 14 days of receiving your item.

 

You may cancel if:

  • You notify us within 14 days of delivery

  • The item is returned unused and in original condition

 

You may not cancel if:

  • The item is custom-made or personalised

  • The item has been worn (for hygiene reasons, e.g. earrings)

 

Return postage costs are the responsibility of the customer unless the item is faulty.

 

8. Faulty or Damaged Items

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality.

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If your item arrives faulty or damaged:

  • Contact us within 7 days of delivery

  • Provide photos where possible

  • We will offer a repair, replacement, or refund as appropriate

 

9. Jewellery Care & Allergies

  • Jewellery should be handled with care and stored properly.

  • We are not responsible for damage caused by wear and tear, misuse, or failure to follow care instructions.

  • Materials are listed where possible, but customers with allergies should contact us before ordering.

 

10. Intellectual Property

All designs, images, text, and content on this website belong to The Jewel Box by Jessie and may not be copied or used without permission.

 

11. Privacy

Your personal data is handled in accordance with UK GDPR.

Please refer to our Privacy Policy for full details.

 

12. Liability

We are not liable for:

  • Indirect or consequential losses

  • Losses caused by misuse of products

  • Delays outside our reasonable control

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Nothing in these terms limits your statutory rights.

 

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

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